Call 0800 111 999

To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call 0800 111 999 – 24 hours a day

Reporting A Fault With Your Boiler

The quickest way to report a fault with your boiler is to call our Customer Care Team on 01827 870 950. Our 24/7 helpline is accessible 24 hours a day 7 days a week. 

  • Log A Fault Below

  • If you belong to a housing association, please enter the name here. Otherwise leave blank
  • Contact Details

  • Fault Details

No Heating or Hot Water? No Problem....

We operate a 24-hour single telephone number that connects to our Customer Service Teams 24 hours a day. 

01827 870 950

Our Friendly Engineers

About Our Operatives

All of our engineers are highly trained and experienced operatives who look after properties across the breadth of the Midlands. When an Renuvo engineer visit your property they will follow strict procedures to ensure the occupants remain safe and kept informed. These include:
Rob Renuvo

So What Happens During A Gas Safety Check?

A routine gas safety inspection in your boiler should take no longer than 30 minutes. For more information about what to expect when a Renuvo engineer visits your property, please click on the link provided or call us on 01827 870 950