Heating Services & 24 Hour Reactive Repairs
Service & 24 hr Reactive Repairs
Heating Services & Reactive Repaits
Heating Services For Social Housing Tenants
Renuvo deliver a wide range of planned and responsive maintenance works, gas safety and compliance as well as 24/7 reactive repairs and maintenance. We provide a variety of services for Local Authorities and Housing Associations and operative across the breath of the Midlands covering Staffordshire, Shropshire, Herefordshire, Worcestershire, West Midlands, Warwickshire, Northamptonshire, Leicestershire, Rutland, Nottinghamshire and Derbyshire.
We currently maintain a housing portfolio of over 12,000 properties for 15 clients across the Midlands area.
What To Expect
All of our engineers are highly trained and experienced individuals who operative across the Midlands with fully stocked vans. All of our vehicles display our company logo and accreditations on the side and all engineers will carry photo ID as well as their Gas Safe card. They will be dressed in Renuvo corporate uniform, so you can clearly identify our organisation. Once they have introduced themselves to you, they will undertake your annual gas safety check, making sure they protect any surfaces.
Boiler Services for social housing
Confirm or Re-Arrange Your Boiler Service
There are a number of ways you can confirm your boiler service with Renuvo. We appreciate that it is sometimes diffcult to make the time to telephone and confirm or re-schedule an appointment, so we want to make the process of undertaking your gas safety check as simple as possible.
You will receive a letter from our Customer Care Team regarding an allocated appointment (AM/PM) for our engineer to attend to carry out your annual gas safety check. First and last call appointments are available upon request
If the allocated appointment is convenient for you, you can either call, email or use our website to confirm. If you have received a text message from us, simply reply to that message to confirm your appointment
If you need to change you allocated appointment, please get in touch to arrange a suitable time. If we do not hear from you, our engineer will still attend. Please use our form, call us on 01827 870 950 or reply to your text message alert.
Log A Fault or Emergency
Let us know if you ave a boiler fault or emergency
If you need to log a fault with your heating system we advise that you ring our office line or call your housing provider in the first instance. If your fault is an emergency, you can call our office 24 hours a day on 01827 870 950.
Do you smell gas?
Call 0800 111 999 straight away.
To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call 0800 111 999 – 24 hours a day
Frequently Asked Questions
Questions about your annual gas boiler service
Yes, it is a legal requirement to have your boiler serviced at least once a year. Your housing provider must ensure that this is undertaken every year and a gas safety certificate (LGSR) is up to date for every property they have within their portfolio.
Our engineer will usually take around 30 – 45 minutes to complete a full gas safety check of your boiler. Please also bear in mind that they will check your smoke and CO2 alarms as well as any other gas appliance whilst they are in your property
Yes, someone over the age of 18 needs to be at the property whilst the boiler service is being undertaken
No, you just need to make sure that any obstructions to the boiler are moved before our engineer arrives at the property. If you need additional support, please let a member of our team know on 01827 870 950